To guarantee a smooth implementation of the SoftTrace Manufacturing, Quality Management and Traceability Software, our experienced trainers devise and deliver detailed training programmes tailored to each customer’s specific requirements. The SoftTrace Project Manager devises a training programme that best meets the customer’s needs from the point of view of both application users and IT resources.
With an emphasis on continuous improvement and knowledge transfer, our trainers pass on up to the minute knowledge and skills to customer personnel at each stage of the implementation process. This guarantees that go-live and ongoing system usage is a complete success.
All training is delivered on-site to a flexible schedule to meet specific customer needs. Refresher and new user training is available on an ongoing basis.
ON-GOING TECHNICAL SUPPORT
Once SoftTrace has been implemented at a customer's facility, we provide regular software updates and on-going technical support. Our software developers are available to customers to provide functional enhancements, software updates, version upgrades and customised reports.
The SoftTrace team of technical support professionals is trained in every aspect of each customer's system and business processes. They are on-hand to provide advice via telephone, remote access or on-site support.